But it changed its tune when the Observer got involved. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. In your case, communication between the two appears to have broken down badly. He has sturdy life goals and knows where he wants to go. these comments are my own and in no way represent any company that i may or may not be linked too. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Well arrange a convenient appointment when both you and the engineer are available. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Account and billing. I know this because I have 26 years of experience tracing all kinds of faults. It says: Were very sorry about the problem with NJs broadband service. Register (or login) on our website and you will not see this ad. business and public sector, For business and public on sector, For global Your just as rude! You can view these money saving ideas by clickingHERE. Myself and my team cover the whole of the UK. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. 13h08. I'm wondering will there be engineers working on a saturday? What's the least amount of exercise we can get away with? Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. All in a day's work | 17 comments on LinkedIn 10 reasons to work for BT Openreach. on Call us on0800 800 150to discuss your installation. I need an engineer to come to my premises to fix a broadband fault. When you contacted BT, it said it had not booked that engineer and did not know about the work. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. business and public sector, Media You'll find up-to-date details of all charges and pricing information in BT Price List. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I think Openreach work 7 days a week, and on bank holidays. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. The cookies is used to store the user consent for the cookies in the category "Necessary". An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Work Experience. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Openreach aims to connect 20. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. These cookies ensure basic functionalities and security features of the website, anonymously. BT. Well remotely activate a port on the ONT. For This field is for validation purposes and should be left unchanged. @bt_uk. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. You were left wondering if this was just a temporary fix. The strikes will take place on 29 July and 1 August. This could be when: We only charge for repair work on a small number of fault reports. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. 2. This depends on the apprenticeship you are applying for. Contact from abroad. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. BT Openreach SFI2 Engineer Visits. 01-04-2021 What tips or advice would you give to others applying to BT? Anyone else had this? In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If you already have an ONT, its very quick to get connected. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. If you need help email your.problems@observer.co.uk. The cookie is used to store the user consent for the cookies in the category "Performance". Replying to . business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & You might not need a visit, just the right advice and help to identify the problem! Include an address and phone number. 22h52, Hi. They will try and get you . as per usual ,engineers working across the road and our broadband goes down. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. BT Openreach was established in 2006 . But opting out of some of these cookies may affect your browsing experience. When you report a fault, we try and assess whether therell be a charge or not. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. 13h06, I just wanted to provide to the mods and@NeilO. We use cookies to optimize the website, no personal information is stored. Contact BT. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Engineers from Openreach managed to cut our telephone line while they were working on our road. Not really a good service from BT. This cookie is set by GDPR Cookie Consent plugin. - Providing data governance through all operational teams in order to maintain and improve data quality. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Its a good idea to make sure youve got the relevant property insurance to cover such instances. There's more to Openreach than meets the eye. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. 30-03-2021 In 1987 I began a career as a British Telecom Engineer. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Thank You). The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. BT won't send no one out because @SkyHelpTeam are my provider. Our broadband then stopped working completely. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Please only call if you have a letter from the government saying you are high-risk. The phone stopped working, and our broadband was down for about three hours but then came. . If you aren't available, someone over 18 will need to be around. Please enter at least 3 characters to search. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Then just follow our step-by-step guide to install your broadband yourself. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You also have the option to opt-out of these cookies. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Super helpful and knowledgeableman. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Anna Tims is away. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. on Depending on the provider and package you choose, you might be able to avoid paying for line installation. Civil's don't have to give the hrs travel time as you have to start at a yard. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. What is a Fibre to the Premises (FTTP) Service Identifier? I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . @katenoblett. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Replying to . My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Well send you a text with your engineers name and mobile number. You might not need a visit, just the right advice and help to identify the problem! Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT argued that you still received a partial service. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Ask questions and share tips with other people 24 hours a day. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. the home, For BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. moussa sissoko football agent, logan williams funeral,