The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars Protection Package ensures that you are protected should anything go wrong. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. I'M TRULY IMPRESSED. rj vlemnyt. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars cannot amend the drop-off time once the rental has already begun. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Amendments can only be made up to 48 hours before the pick-up time. Wisecars is not liable for services or bookings not fulfilled due to force majeure. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you choose to pay for the service using a credit card, your credit card details are not stored by us. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. 8 Feb 2023. In peak periods this may not be achievable. This information must be sent via email and give Wisecars the relevant details of the incident. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Wisecars believes in protecting your privacy. You can also find this information on the confirmation voucher. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars will not sell or rent any personally identifiable information. It said and I'll recap ,"NOTHING more to pay ". If you are involved in an accident, the local police and the Car Rental Company must be contacted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Email Protect your account with two-step authentication We will send you your rental voucher 48 hours before your pick-up time. Get our top coupon codes directly to your inbox. Please read the following to know what is included/excluded in our coverage offers. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. I had rented cars for myself and others through Wisecars many times. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You may need an international driving permit (IDP) to drive in some countries. Please note, making a new booking may result in the change of the Car Rental Company. I had questions about requirements of car insurance. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Here are 8 tips for writing great reviews. To improve our service and website, we may use small data files known as Cookies. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. This information must be sent via email and give Wisecars the relevant details of the incident. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. I will give you a five star rating. Subscribe! 21 helpful votes. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. All rights reserved. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please read the following to know what is included/excluded in our coverage offers. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". No charge will be made for amending your booking before the start of your rental. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Wisecars is not liable for services or bookings not full-filled due to force majeure. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. So far I have found the experience of renting a car on this site to be very easy. Any additional charges will need to be paid at the rental counter in the local currency. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. It is highly recommended to call the police even for the smallest of damages. Your contract for car rental will be between you and the Car Rental Company. Wisecars does not take responsibility for partners response times. Alternatively, just sign in or register using your Google or Facebook account. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars falsely advertised vehicles for rental on their website. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Very easy process and had the best price on the internet. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Keep copies of all relevant documentation you are asked to complete. When picking up the car, every driver must present their licence. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Renting a car and want to make sure you know how car rental works? In that case, the special cancellation terms are presented during booking. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Wisecars will process your cancellation refunds in 7 days. If you do not agree with any part of them, you must not proceed with your booking. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars customer support is available 24/7. However, this is not true. All rights reserved. Expired or provisional licences will not be accepted. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Special price and hope that it will be the same at location. Wisecars does not own any physical locations or offices. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please inform the car rental company straight away if your rental car gets damaged. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation.
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