Hidden-fee users were then more likely to go back and search other ticket listings. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Ticketmaster on Tuesday called the demand "historically unprecedented." Don't show them on your phone. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. Why can't I sell my tickets through my Ticketmaster account? You should be able to transfer them from your Ticketmaster account. How do I sell my tickets on the Ticket Exchange? Office Hours. "Many more fans will now have. Unable to transfer Tickets Ive sold. Now what you can do is sell them to other people on the same platform. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. 3. Selling the ticket on StubHub is a quick and easy process. Sat, 17 Jun 2023, 17:00. We may earn small commission from the products mentioned in this post. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Privacy Policy. See all 12 articles. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Can I sell tickets from Ticketmaster non eligible for resale? When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. However, it might actually be a fraud. 24/7 live chat support. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Is that normal? The cheapest prices and best locations vary depending on the event, so it always helps to check both. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. You will enter your community username and new password and done! Buy and sell your Taylor Swift tickets today. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Not looking for Taylor Swift? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fees of this size are a common source of confusion and ire. Now its all about Trump. Thats the reason the StubHub experiment didnt work. display: none !important; This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. No one else can do that. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Please consider making a one-time contribution to Vox today. Buy and sell your Taylor Swift tickets today. Thats just scratching the surface. 2. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. We do the research and testing so that you don't have to! The option of reselling tickets for sold-out shows is available. There are exceptions for US Open matches and MLB games. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. . Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. You can transfer as many tickets as you like. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. There is a 15 percent charge that remains consistent regardless of your ticket price. There isn't any individual resale fee on these transactions. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. However, waiting for the price to go lower can also get you zero tickets, so look out for that. Order processing fees are another type of convenience fee. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. There are a lot of differences between StubHub and Ticketmaster. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. When you get to the checkout, you'll be shown the total cost of your order. . Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Click the Sell Tickets button or the Sell button on the app. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Do you ever wish that online ticket booking was less expensive? It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. You can buy tickets online over the website,. Try pm'ing a mod at stubhub.community to hopefully get a faster response. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? Please list the steps on how to do this. 3. Ticketmaster should be able to confirm this for you. Not every event will include a delivery fee. Does anyone know of another way to get ahold of their support? Ticketmaster vs Stubhub: Customer Service. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. "It just becomes a part of the overall economics of going to an event," Goldberg says. But its worth nothing that this case was won because the fees werent disclosed. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. But it becomes a "buyer beware" type market, experts said. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. They use bots and whatnot which is so annoying. Ticket prices can be cheaper than face value. StubHub vs Viagogo: Which Is Better For You? Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. Your email address will not be published. on tickets issued to original buyers. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. [2022], Gametime vs Ticketmaster: Which Is Better For You? The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. If you make a purchase through any links on this website, we may get a commission. I think weve already covered that.. And the events whose tickets can be ordered will be marked on the calendar of the website. In most cases, tickets arent issued until 24 hours before the event. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. However, instead of being determined by the ticket price, they're charged for every order. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Ticketmaster seems to be indicating the tickets are non-transferrable. Swift will perform more . I can't see my Resale tickets available to buy on the website. New Shows Announced in the U.S.! ET. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. That money would go entirely to Ticketmaster. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Sign into your StubHub account and click the "Sell" button in the top toolbar. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee.
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