We've all had those tough cases. Know peds RSV scenerio : it's big now on the news . It sounds like you have the experience the interviewer would be looking for. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". "I have often been complimented on my relationship-building skills. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Why Do You Think You Are A Good Fit For This Company? They want to know that your passions align well with what Kaiser Permanente is offering. Any hiring authority should feel comfortable putting you in front of their valued customer base. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. The application opens in early May. There is a balance between allowing normal emotion and allowing it to impact your work. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Written by Ryan Brunner on November 21st, 2021. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. We had in services to help us prepare. Perhaps you have a keen eye for detail. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. My idea was to talk to users of EHR systems at all levels. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I like to be on time with my schedule to ensure that our patients are assisted properly. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. This sounds like a very collaborative workplace. I used the facts and not emotions to explain the reason for his delay. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. "Early in my career, I was working a night shift with minimal staffing on our unit. 1 / 41. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. 57 questions about Interviews at Kaiser Permanente. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Nice! If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. We do this by creating interview questions that we think you might be asked. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Well done! Maybe you are a pen and paper person. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. By seeing and understanding the history, I can help guide a plan moving forward for the team. I would also need a technologist to assist me who could adjust to my easy procedural style.". It seems you would be a wonderful teammate to have around. It seems you have found that balance. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. ", "As a certified pharmacy tech, I have to continue learning. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. "I have worked with diverse groups of people most of my career, including my time in college. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. You must create your own answers, and be prepared for any interview question in any interview. ", "Do my job and do it right. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. If they want help, Ill help any way I can. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Do you consider yourself a compassionate person? I indulge in the things that make me happy on my time off. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Submit as soon as possible so that you will have more time to gather the required supplemental documents. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I've had a lot of success by focusing on building a reputation for consistency and follow-up. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I cannot take on every step of a project all of the time. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. I'd be curious to hear if your department had any needs in this area. It's best that the person knows the reasons why so that they can learn from the experience. I am an attentive listener and a compassionate caregiver. When have you had to adapt to change in the workplace? Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. My weakness is taking on too much and not delegating. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. I listen, mirror, validate, and empathize. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. This process helped make our project a success in the end. Would it ensure efficient workflows or more timely responses to other departments? ", "From a young age, I was raised around a farm and animals are a huge part of my life. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. This is a great response, and it shows that you truly do care about the people that you come across every day. When have you had to adapt to change in the workplace? ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. "I handle stress very well, and when you call my references, they will attest to this fact. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. One of the toughest parts of communication can be delivering bad news to people with whom you work. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? By initiating an open conversation with this person, we were able to uncover his need. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. It sounds like you have a very full personal life, with a fantastic work/life balance. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Last, I adapt to the individual. I volunteer with their organizations in various roles. You can consider improving this response by explaining why. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Does it help you build trusting relationships with community members? . Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Behavioral 3. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. This organization includes my scheduling, paperwork, and more. If possible, avoid extreme responses that include speaking negatively of others or naming people. It has kaiser questions . With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. At the end of the day, many role titles are fluid. I also receive emails from different pharmacy pages with interesting articles.". Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? I understand that it's part of the job. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. In addition to this podcast, I also subscribe to a couple of industry blogs. Kaiser Permanente is 100% focused on the service that they provide to their patients. This question is a little tricky because it's unclear. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Very nice answer. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Write a thank you note or email to all your interviewers. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Therefore, any date prior to 2019 might not be accurate. Health benefits. Attire. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. "My customer service skills with my patients are definitely one of my strengths. She's fortunate to work from home, and makes about $32/hr w/ no degree. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. I was nervous that I was not using the proper equipment during high-exposure risk procedures. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". We do not have advertisements on our pages but we do try to make money through paid-memberships. This is a great start! Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. We wanted to create a resolution with this person. It sounds as though you have exceptional patient service skills! As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Make them think we care about them as if they were our family members so that they will come back.". While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. "Whether I am doing an independent project or working in a team environment, I always give my best. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. ", "The people on the frontlines of a business are vital to the success of any organization. I know what I want to be done and how I want it done, so it's often easier to do it myself. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Than they call you for a second interview. As well, I am an active participant in my local rotary club. I also dislike when the morale of the lab is low. ", "I know this will come off as cliche, but it's truthful. "I am usually the 'ideas person' in team projects. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. "I believe I could improve on some technical skills including Excel and Word. ", "I was working in a clinic where the primary population was low income. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me.
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