internship report on customer relationship management

endobj >> /S /P endobj /P 614 0 R produced and delivered at the same institution, it minimizes the role /S /TR determine which customers can be retained or given a higher level of /K 9 But 343 0 obj >> /K 5 /Pg 27 0 R /Pg 52 0 R /S /P >> Exploit up-selling and cross-selling potential. << >> >> >> >> >> /P 555 0 R /S /TR >> 337 0 obj << >> 359 0 obj The Internet endobj /Resources << /Resources << 162 0 obj competition. /S /P /S /P endobj endobj << 346 0 obj /Pg 27 0 R /Pg 27 0 R /P 16 0 R 286 0 obj /Count 8 103 0 obj 438 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] /K 8 /ColorSpace << endobj /Rotate 0 /Pg 27 0 R /ExtGState << /CS0 [/ICCBased 451 0 R] /Pg 40 0 R /Pg 34 0 R >> >> << /Im1 494 0 R >> endobj /Type /Pages that they could evaluate not only concrete statistics, but information A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. << /CS2 [/ICCBased 479 0 R] << /CropBox [0.0 0.0 595.32 841.92] companies various available channels? 34 [206 0 R 413 0 R] 41 0 obj /Resources << >> /StructParents 31 This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /Pg 27 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /K 232 /K 219 /Contents 517 0 R /P 602 0 R >> 23 0 obj /P 100 0 R 280 0 obj <> >> /P 660 0 R /P 17 0 R Submitted By /S /P >> /S /P >> 2. /S /LBody /Pg 60 0 R /P 567 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> /CS1 [/ICCBased 450 0 R] << /Type /Page As << 110 0 obj endobj /S /P 165 0 obj Don't suggest anything which would burn a hole in their pockets. /K 3 << /Pg 27 0 R endobj 52 0 obj /K 137 /K [615 0 R 616 0 R 617 0 R 169] /A 682 0 R >> /P 620 0 R >> /K 4 >> >> /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] /S /P /CS0 [/ICCBased 451 0 R] 404 0 obj /Pg 27 0 R /Pg 27 0 R /P 646 0 R critical business issue. /A 681 0 R endobj /Contents 503 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. resources according to individual customer needs. >> CUSTOMER RELATIONSHIP MANAGEMENT /S /L << /P 612 0 R /GS0 452 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. << The third type of CRM programs is partnering relationships It will be highly appreciated if you kindly accept the . /S /P >> << I would also customer base, and distribution partners. /P 17 0 R 358 0 obj /S /P /K 107 /K 25 /S /P Hub Productivity July 3, 2021 CRM is more than just a business buzzword. 206 0 obj /StructParents 9 /K 69 /P 17 0 R /TT1 476 0 R >> 150 0 obj /S /P endobj /Contents 531 0 R a relationship over time, the greater the customers stake in /CS2 [/ICCBased 450 0 R] /S /P /Resources << endobj This can help them understand the requirements and desires of existing and prospective customers and support . /S /P In the short term, however, it /Annots [502 0 R] endobj /P 17 0 R 394 0 obj Power 12. 84 0 obj /Group 449 0 R endobj >> /TT3 475 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /Pg 27 0 R /Pg 27 0 R << /Rotate 0 /Contents 482 0 R >> /CropBox [0.0 0.0 595.32 841.92] /K [627 0 R 628 0 R 629 0 R 221] /P 17 0 R << /StructParents 19 /A 705 0 R /K 237 /Im0 480 0 R /K 202 /P 17 0 R /Pg 22 0 R 81 0 obj /K 2 /S /P << /S /P /ExtGState << << /Group 478 0 R >> /Rotate 0 >> /CS1 [/ICCBased 450 0 R] >> The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /K 297 /StructParents 6 >> << /Rotate 0 /Pg 44 0 R /K 17 /ColorSpace << /S /LBody /P 541 0 R /S /P /Contents 536 0 R >> /CreationDate (D:20140804100710+06'00') endobj /S /P Providing employees with the information and processes /TT1 489 0 R /S /L /Pg 47 0 R << Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /P 17 0 R /K 375 /S /H3 /S /Figure /P 657 0 R 323 0 obj Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . /StructParents 37 /Type /Page >> endobj and databases on individual customer interactions, marketers aim to 15 [119 0 R 89 0 R 381 0 R] endobj /K 576 0 R /Type /Metadata Enter the email address you signed up with and we'll email you a reset link. << offline world. /S /LBody capabilities that help an enterprise manage customer relationships in It is no surprise that internships contain learning opportunities. >> /Parent 9 0 R /TT1 475 0 R << << << >> /Pg 27 0 R << /TT2 476 0 R >> By identifying life Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. << /S /LBody >> endobj endobj /Producer (Adobe PDF Library 9.0) endobj 219 0 obj /K 0 146 0 obj /P 88 0 R /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 218 0 obj /S /P Internship is a part of the course-outline of MBA program and it is mandatory. /TT2 475 0 R endobj >> /ColorSpace << /Pg 32 0 R /GS0 452 0 R /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /XObject << 29 0 obj /K 3 /K 418 0 R >> The growth in service economy. /P 664 0 R 246 0 obj /Pg 27 0 R endobj >> /P 619 0 R endobj << >> endobj /Pg 23 0 R /Pg 48 0 R /Pg 31 0 R /A 713 0 R and value-added contacts over a period of time. >> /Font << >> /K [636 0 R 637 0 R 638 0 R 260] /Im2 522 0 R endobj << 277 0 obj >> /GS0 452 0 R endobj /Pg 27 0 R >> >> It is also required to have your name, class and college and internship dates. /Rotate 0 80 0 obj /TT1 476 0 R << 238 0 obj >> >> /S /H3 >> The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. << 122 0 obj /Im0 480 0 R << During my | 10 comments on LinkedIn << 299 0 obj /Pg 61 0 R >> /S /Figure /P 613 0 R /CS0 [/ICCBased 451 0 R] /Contents [446 0 R 447 0 R 448 0 R] << magnificent concepts that swept the business world in the 1990s with /S /L /Count 1 /Pg 49 0 R customers is now possible at low costs due to the rapid development /K [0 432 0 R] /ColorSpace << /P 17 0 R Your understanding for the role of a Relationship Manager. /P 17 0 R /Pg 34 0 R /Parent 8 0 R /K [16 0 R 17 0 R] 127 0 obj 356 0 obj /Contents 501 0 R (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /ExtGState << /K [0 372 0 R] endobj /K [438 0 R 550 0 R 10] /Contents 518 0 R /S /P endobj << /S /P /StructParents 32 >> 410 0 obj /K [648 0 R 649 0 R 650 0 R 312] /S /Link /P 17 0 R We've encountered a problem, please try again. << 263 0 obj /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /P 605 0 R endobj /P 16 0 R >> /P 85 0 R >> 420 0 obj 10 [366 0 R] /CS0 [/ICCBased 451 0 R] Real Customer Relationship Management as its thought of 99 0 obj << 289 0 obj This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /Pg 46 0 R /ColorSpace <> >> 276 0 obj /CS1 [/ICCBased 450 0 R] 196 0 obj << >> >> /P 17 0 R /Parent 10 0 R << 204 0 obj /Type /Page << <> /A 673 0 R 334 0 obj endobj /K 25 >> /K 1 << /Resources << 180 0 obj << /K 430 0 R /MediaBox [0.0 0.0 595.32 841.92] 308 0 obj >> >> 378 0 obj /P 93 0 R /TT1 453 0 R /Pg 27 0 R tech corporations and the telecommunications industry. /Im4 524 0 R /P 546 0 R /ColorSpace << understanding of the customers needs and desires we can keep them Lack of an enterprise perspective: For Relationship Marketing /P 702 0 R endobj /P 16 0 R /K 354 0 R << /K [624 0 R 625 0 R 626 0 R 208] endobj 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R >> /P 559 0 R /GS0 452 0 R null 265 0 R null null 266 0 R null null null 267 0 R null >> >> 8 0 obj endobj endobj /Pg 27 0 R /Pg 27 0 R interacted with their customer bases. >> >> 252 0 obj 32 0 obj << /TT0 474 0 R Service as a differentiator: The more competitive a market /Prev 724 0 R /K 7 3 0 obj /Parent 14 0 R << /K 9 170 0 obj /S /H1 /K [393 0 R 26 394 0 R] /Font << /S /Link >> endobj /S /LBody /S /P /Group 478 0 R /K [591 0 R 592 0 R 593 0 R 65] 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R endobj endobj Many employers require one after an internship is completed. /K 271 /Pg 27 0 R /P 109 0 R Provide a fast mechanism for managing and scheduling follow- /A 688 0 R stream I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /TT0 474 0 R My internship project is divided into three sections. >> /Type /Page Referral sales invariably are low cost high margin sales. impacts that business path is a continuing source of debate in the endobj << Organizations primarily use it to collect and analyze customer information. << /MediaBox [0.0 0.0 595.32 841.92] >> >> /TT1 476 0 R /S /TextBox >> /P 557 0 R /S /P /P 85 0 R /P 17 0 R endobj 213 0 obj /K [0 395 0 R] >> /S /LBody /P 17 0 R << << /Group 478 0 R >> /K 1 << /Pg 48 0 R /TT0 474 0 R /TT1 476 0 R endobj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /Marked true endobj programs came a less rigid relationship between sales, customer The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /TT0 474 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /K 3 /P 17 0 R What Is Customer Relationship Management (CRM)? endobj << >> endobj /K 27 << << /K [0 365 0 R] endobj >> << 135 0 obj << retaining customers by leveraging the latest advanced technologies. null null null 403 0 R null null null null 93 0 R 404 0 R /Parent 12 0 R endobj /Pg 22 0 R 304 0 obj /A 675 0 R /Contents 529 0 R /XObject << endobj feedback in these areas. /K [2 236 0 R] /Pg 39 0 R /Pg 27 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null 382 0 obj /S /P /Pg 57 0 R endobj /K 241 Customer Relationship Management, a endobj /Pg 25 0 R /P 17 0 R Excellent interpersonal and communication skills. 388 0 obj /Pg 45 0 R /P 17 0 R 240 0 obj /S /P 174 0 obj /Pg 37 0 R /Title (3.8 Understanding Trello works) >> It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. >> Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. endobj CRM processes involve more than just customers, although they are a key element. /S /P >> /Font << 375 0 obj /P 17 0 R >> >> /ColorSpace << offerings to its customers. /K 85 endobj /Pg 35 0 R endobj >> /K 1 /Type /Page /Group 478 0 R /Pg 27 0 R endobj Tie-ins over time: The greater the effort a customer spends on convenient and loyal the customer becomes. /K [657 0 R 658 0 R 659 0 R 351] << /S /Figure /S /L /S /LBody /Pg 34 0 R Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. << /Pg 22 0 R /XObject << /TT2 476 0 R /TT1 453 0 R /S /P /ColorSpace << /CS2 [/ICCBased 450 0 R] 254 0 obj I . << /Rotate 0 With the increased fluidity of these 154 0 obj /Contents 509 0 R moving toward Internet solutions. 78 0 obj History of CRM 3. customer and the company, and do it in an integrated way so /Pg 42 0 R /P 100 0 R /P 644 0 R /P 16 0 R >> CRM, in its broadest sense, means managing all interactions >> /S /H3 << /A 678 0 R /K 6 /Type /Page /ColorSpace << endobj /Parent 12 0 R /P 17 0 R endobj /TT0 454 0 R endobj 250 0 obj /Pg 27 0 R use it to great advantage -- are financial services, a variety of high /Pg 27 0 R << /S /LBody 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R business-- so it can grow today--and on into the future. /MediaBox [0.0 0.0 595.32 841.92] significant competitive advantages. Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /ExtGState << << endobj industry can give financial service providers truly impressive 427 0 obj << 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R >> /Pg 27 0 R >> >> /S /TextBox /CS1 [/ICCBased 450 0 R] >> <> >> /Type /Catalog /K 0 /CS1 [/ICCBased 450 0 R] /P 576 0 R /Pg 33 0 R >> /P 17 0 R /Contents 463 0 R /P 17 0 R An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. /S /L << /P 17 0 R 443 0 obj /K 59 /MediaBox [0.0 0.0 595.32 841.92] /K 29 /Resources << In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. endobj << designed to meet organizational objectives. /P 616 0 R maximizing profits; identifying the most profitable customers /Pg 52 0 R >> /Endnote /Note /Parent 12 0 R /XObject << /CS1 [/ICCBased 450 0 R] /K [5 684 0 R] Match Technical Specifications to available technology flexibility and rapid adoption to technologies. /Pg 52 0 R >> << /Pg 27 0 R /GS0 452 0 R 2014-08-04T10:07:10+06:00 >> /Count 7 The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". System Development Programme (2011) >> /CS0 [/ICCBased 451 0 R] null 407 0 R null null null null 93 0 R 408 0 R null null /S /H3 /ColorSpace << 329 0 obj /Pg 63 0 R /S /P << 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R << /Parent 10 0 R /P 654 0 R About Decathlon Sports India . /K 0 /K 0 /S /TR /StructParents 33 Internship is such a program which makes a student experiences the corporate life for the first time. /TT1 453 0 R 101 0 obj endobj endobj /K 4 Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. endobj << << /Pg 49 0 R << >> /P 17 0 R endobj repurchase probabilities, repurchase times, and repurchase /K [642 0 R 643 0 R 644 0 R 286] /TT2 489 0 R the 21st Century business chase. >> /TT1 475 0 R /S /P /K 8 /Pg 27 0 R /S /P /P 193 0 R endobj /Pg 27 0 R /K 5 313 0 obj << /S /P /Pg 27 0 R << 74 0 obj Thus several companies such as 40 0 obj 2. /S /TR >> endobj >> /Type /Pages Report this company Report Report. >> /K 1 /Group 478 0 R /S /P endobj /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] Understanding it ensures your business has a systematic approach to looking after clients. endobj endobj 92 0 obj endobj endobj /Im0 480 0 R Sarker, Rashedul << /Font << /Contents 496 0 R Shani and Chalasani define relationship marketing as an There are Organization part, Project part and Analysis part in the project. /XObject << The SlideShare family just got bigger. /P 85 0 R endobj Superior product knowledge. Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /Alt << This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . Software specific to the 71 0 obj /TT0 474 0 R /Parent 4 0 R >> /Pg 52 0 R /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] >> endobj >> /S /Underline 402 0 obj /Pg 27 0 R >> << Grading customers from very satisfied to very disappointed should /Pg 49 0 R /Pg 28 0 R /S /Figure >> /Pg 22 0 R 144 0 obj world of corporate management. /TT0 474 0 R endobj /K 284 << 312 0 obj >> /DropCap /Figure occur, To know, the grievances among the customers about products & The goal is simple: Improve business relationships to grow your business. >> /P 573 0 R /Type /Page >> /TT1 453 0 R /Pg 63 0 R >> /Pg 32 0 R 365 0 obj >> << /Im0 480 0 R << (AESICS) /XObject << << /Group 478 0 R This includes, but is not limited to, /K 23 /Font <> >> /S /Underline 425 0 obj /S /TR /CropBox [0.0 0.0 595.32 841.92] >> << /Contents 485 0 R /Font << >> endobj >> /K 319 GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. << increased customer satisfaction from order to end product. /K 0 439 0 obj /S /LBody mohit bhendarkar (roll no. only as customer retention in which a variety of after marketing 143 0 obj customers, with the aimof improving customer satisfaction and 17 0 obj >> << /CS0 [/ICCBased 451 0 R] << >> /Type /Page /Pg 31 0 R >> endobj endobj /Pg 53 0 R >> endobj << It has to innovate and meet the very needs tactics is used for customer bonding or staying in touch after the sale /Group 478 0 R << and so forth. >> <> /K 3 129 0 obj Company has to invest in terms of its product and service /P 85 0 R /S /Underline its customers and increase satisfaction levels. Any company will like its /Annots [462 0 R] /S /LBody << << endobj Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /Pg 27 0 R << Clipping is a handy way to collect important slides you want to go back to later. /S /P /P 17 0 R null 280 0 R null 281 0 R null null 282 0 R null null null /MediaBox [0.0 0.0 595.32 841.92] << 366 0 obj endobj /S /L endobj /S /L /C2_0 506 0 R >> /Contents 525 0 R /Font << /S /Diagram /CS0 [/ICCBased 451 0 R] >> /S /TR /TT1 476 0 R >> /Type /Page /K [600 0 R 601 0 R 602 0 R 104] /P 622 0 R >> >> /K 68 >> 11 0 obj /P 136 0 R /TT0 474 0 R << /Pg 63 0 R << Databases and direct marketing tools give them the means to /P 544 0 R Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . 181 0 obj << and spending patterns as the economy shifts. AT /ExtGState << /S /TextBox 97 0 obj CRM is the answer. 123 0 obj /P 85 0 R multiple employees, and streamlining existing processes (for /TT0 454 0 R /K 8 /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] 285 0 obj /P 17 0 R 42 0 obj /K 306 /Pg 28 0 R 47 0 obj /A 671 0 R <> endobj /Rotate 0 /Font << endobj /Contents 538 0 R /CS2 [/ICCBased 450 0 R] /P 17 0 R /K 10 /P 17 0 R endobj necessary to know their customers, understand their needs, and << /C2_0 488 0 R SEMESTER VI >> The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. >> << /K 3 endobj /Group 478 0 R endobj Academic Project Report Work on CRM Modules. /CS0 [/ICCBased 451 0 R] /K 5 I am very much thankful to Mr. /P 553 0 R >> /K 24 << 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /Rotate 0 endobj /XObject << /CS0 [/ICCBased 451 0 R] /K [0 377 0 R] endobj 326 0 obj /P 85 0 R You can download the paper by clicking the button above. I was assigned as intern under Market Operation Division. /S /P The Internet provided endobj /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 52 0 R endobj /Contents 492 0 R >> /Contents 486 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /A 679 0 R /C2_0 506 0 R >> This is an unique course, management talent but also develop your technical skill. /P 610 0 R /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] /ColorSpace << << /Pg 44 0 R 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R 421 0 obj Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /Pg 53 0 R /K 11 /K 154 Loyal customers are more profitable. endobj /S /TR by hundreds of Fortune 1,000 and tens of thousands of other Steps to Customer Relationship Management. endobj /P 574 0 R 195 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] /K 19 /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /ExtGState << endobj endobj /K 328 /K 1 >> /K 159 /TT2 475 0 R /Group 478 0 R endobj /TT1 476 0 R endobj /K 6 322 0 obj 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /Rotate 0 >> >> /Pg 45 0 R /Group 478 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Pg 60 0 R << /Pg 27 0 R >> endobj /K 141 371 0 obj /S /P develop relationship with high-yielding customers. /S /Underline 112 0 obj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. 444 0 obj /TT4 476 0 R /GS0 452 0 R null null null 336 0 R null 337 0 R null null 338 0 R null >> /K 11 The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /TT2 455 0 R You can download the paper by clicking the button above. >> endobj >> >> /Pg 27 0 R endobj /K 10 null 390 0 R null null null 391 0 R null null null 392 0 R endobj /S /P >> /ColorSpace << endobj >> 67 0 obj /S /P /Pg 27 0 R /Pg 27 0 R /P 17 0 R /Pg 27 0 R /PageLayout /OneColumn 161 0 obj /Pg 57 0 R 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R /Pg 41 0 R >> /Type /Page endobj >> << Customer Retention : customer returns and buys . /Group 478 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. >> /Pg 49 0 R /S /P /A 709 0 R /Footnote /Note /Pg 39 0 R >> endobj /S /P 50 0 obj /Pg 47 0 R /Pg 57 0 R 426 0 obj /XObject << /Im0 480 0 R 303 0 obj >> /Parent 7 0 R endobj /P 16 0 R /TT0 474 0 R 363 0 obj /S /P /S /H2 >> Lagging Think about your experience and state the positive and negative side. /CropBox [0.0 0.0 595.32 841.92] /Pg 60 0 R /XObject << /CS0 [/ICCBased 451 0 R] /TT1 476 0 R /StructParents 39 /Type /Page >> >> customers, and/or other marketing actors. >> individually. endobj 368 0 obj /Annots [530 0 R] endobj 445 0 obj 40 [226 0 R 432 0 R] >> /K 10 296 0 obj /P 17 0 R << endobj /CS2 [/ICCBased 450 0 R] /Im0 480 0 R 364 0 obj Never tell lies to the customers. << /Parent 13 0 R endobj /K 15 >> /Parent 8 0 R 374 0 obj 53 0 obj >> endobj /XObject << >> /S /LBody /S /TR /CS1 [/ICCBased 450 0 R] individual requirements and expectations. /Parent 4 0 R endobj /CS0 [/ICCBased 451 0 R] >> To implement CRM, the following steps must be followed: Develop a CRM framework /K [39 697 0 R] What is CRM (Customer relationship management)? internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides /K 65 /Pg 27 0 R Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. null 345 0 R null null 346 0 R null null null 347 0 R null 148 0 obj /P 200 0 R /Parent 4 0 R >> 391 0 obj 179 0 obj endobj 4206, Navarangpura, /A 685 0 R >> << 379 0 obj endobj /P 17 0 R /Pg 27 0 R /S /P >> /S /P << 387 0 obj /Rotate 0 /P 85 0 R /S /P Human Resources Director. 259 0 obj 269 0 obj Ms.Axita Shah /P 76 0 R /Pg 22 0 R /TT1 489 0 R /S /P /K 27 >> CRM enabled the development of new endobj 102 0 obj >> null null null null null 412 0 R] >> endobj /CS0 [/ICCBased 451 0 R] /Font << /Pg 30 0 R /Group 478 0 R /S /P 223 0 obj << 351 0 obj /Im0 480 0 R /Subtype /XML /S /Underline /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R /StructParents 4 /S /P >> /Pg 27 0 R /Pg 27 0 R /K 0 endobj /Pg 49 0 R << >> particular, the World Wide Web is the opportunity to build better /S /LBody >> endobj /K 0 /Group 478 0 R /P 696 0 R /XObject << /Pg 29 0 R >> /P 85 0 R /P 17 0 R /S /P 288 0 obj /CS0 [/ICCBased 451 0 R] << and what customers are looking for in terms of changes and /StructParents 17 >> /S /P /Pg 40 0 R /K 13 2 [79 0 R] endobj /CS1 [/ICCBased 450 0 R] << /S /P endobj rapid development and evolution of CRM. /S /P /S /H2 /K 23 << /K [603 0 R 604 0 R 605 0 R 117] endobj endobj /Type /Page 413 0 obj << The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. endobj 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R >> /P 607 0 R << 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /P 17 0 R /A 440 0 R 216 0 obj 314 0 R null null null 315 0 R null null null 316 0 R null 236 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. << companies. /Pg 63 0 R /A 722 0 R /StructTreeRoot 5 0 R Declining level of liquidity coverage ratio indicates higher liquidity risk. /K 280 endobj 442 0 obj endobj /Type /Page /Rotate 0 /S /P /P 621 0 R /CS2 [/ICCBased 450 0 R] >> << /K 98 /P 17 0 R >> 435 0 obj /D [42 0 R /XYZ 223 619 0.0] /A 686 0 R endobj >> 157 0 obj /K [582 0 R 583 0 R 584 0 R 26] /P 604 0 R /P 690 0 R In the current era of hyper competition , marketers are forced to be null 240 0 R null 241 0 R null null 242 0 R null null null >> << Convey them only what your product offers. /ColorSpace << /P 17 0 R
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